Returns & Exchanges

How to Return or Exchange

Changed your mind or need a different size? Raising a return or exchange takes under a minute from your account. Here's exactly how.

30 days from delivery Refund or exchange Right from your account
1

Open your order

Sign in and go to My Account → Orders, then open the delivered order you'd like to return or exchange.

Open your delivered order and find the Request a Return / Exchange button
2

Start your return

Click Request a Return / Exchange, then tick the item(s) you want to send back.

Select the items you want to return in the return window
3

Choose how to resolve it

For each item, set the quantity, pick a reason, and choose Refund or Exchange — for an exchange, select the new size. Paid by Cash on Delivery? Add your bank account holder name so we can process your refund.

Choose quantity, reason and refund or exchange, and add account holder name for COD
4

Submit & you're done

Review your estimated refund and hit Submit request. You'll see a confirmation right away, and we'll email you the next steps to send the item back.

Confirmation that your return request has been received

Good to know

  • You have 30 days from delivery to raise a return or exchange.
  • Each product can be returned once — after you return a product, the rest of your order can still be returned separately.
  • Prepaid orders are refunded to your original payment method; COD orders are refunded to the bank account you provide.
  • Choosing an exchange? Pick your new size in the same step and we'll ship the replacement.

Ready to start?

Head to your orders and raise a return or exchange in a couple of taps.

Go to My Orders Still need help? Contact us